Answer every customer, fast — on every channel.
AI support agents
Self-service customer portals
A logged-in space where customers track orders, manage their account and check the status of their requests — without waiting for an agent.
Answers, before they ask
A searchable help center with smart search that understands the question and surfaces the exact answer — plus the articles behind it.
You can return any item within 14 days. Open My Orders → Return, print the prepaid label and drop it off. Refunds land in 3–5 days.
Helpdesk & ticketing
Every message from email, chat, WhatsApp and social becomes one tracked ticket — routed, prioritised and answered against your SLAs.
On time, to the right person
Built for teams that support customers at scale.
Questions, answered.
Do we need to replace our current tools?
No. We build on top of what you already use — your helpdesk, WhatsApp Business, email, CRM and store — and connect them into one system. If you don’t have a helpdesk yet, we set one up; if you do, we make it work harder.
What can the AI agent actually handle?
The everyday, high-volume questions — order status, returns, booking changes, account and billing queries, “where’s my delivery” — in Arabic and English, across your channels, 24/7. It resolves what it can instantly and hands off cleanly to your team for anything that needs a human.
Will customers still reach a human when they need to?
Always. The AI handles the repetitive load and escalates the rest with full context, so your team picks up mid-conversation without asking the customer to repeat themselves. Nothing gets trapped in a bot loop.
Which channels can you support?
WhatsApp, live chat on your site or app, email, Instagram and Facebook — all landing in one inbox as tracked tickets. A customer can start on WhatsApp and continue by email — their conversation stays connected.
Can it fit our SLAs and routing?
Yes — that’s the point of the helpdesk layer. We set SLA timers per priority, route by rule (VIP and urgent to a priority queue, billing to finance, and so on), and auto-escalate anything that’s about to breach so it’s answered before it’s late.
Do you support us after launch?
Yes. This is a managed service — we tune the AI’s answers, adjust routing as your volumes shift, add channels, and keep reporting on resolution rates and CSAT. You’re not handed a tool and left alone.